Guest Service Agent (m/f/d)

Be you.

In the dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel", two premium brands combine to form one employer! Have you already found your passion in the front office with all its facets? Then start with us as a Guest Service Agent (m/f/d). Two brands – endless possibilities! 

Your key responsibilities include:

• As a Guest Service Agent (m/f/d), you will be responsible for providing our guests with first-class service and ensuring that their stay is memorable
• You take care of the concerns and concerns of our guests and solve any challenges
• You will assist with check-in and check-out, manage reservations and  provide information about our hotel

Be able.

• You want to develop every day, learn new things and be part of a familiar and ambitious team. Experience in the hotel industry or any other service- or guest-oriented industry.
• Computer skills, ideally Opera skills.
• Flexibility and commitment.
• You keep a cool head even in stressful situations.
• Your communicative nature distinguishes you and you feel extremely comfortable in both German and English, any other foreign language is an advantage.

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement