Assistant Front Office Manager (m/f/d)

Be you.

In the dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel", two premium brands combine to form one employer! Have you already found your passion in the front office with all its facets? Then start with us as an Assistant Front Office Manager (m/f/d). Two brands – endless possibilities! 

Your key responsibilities include:

• As Assistant Front Office Manager (m/w/d) Frankfurt Airport Marriott Hotel you are part of the Front Office Management Team
• Together with the Front Office Manager, you will be responsible for employee management within your department and will be responsible for employee appraisals and the implementation of subject-related training courses
• You will be  the contact person for your team and take care of the creation of duty rosters and vacation planning
• As an expert in your field, you know what our guests need and do everything you can to make their stay as memorable as possible
• You know how to deal with guest complaints due to your expertise  and always find a solution - you know that even negative impressions can be turned into positive memories with the right attitude

Be able.

• Completed training in the hotel industry and several years of professional experience in a leading position in the front office.
• Proven experience in team leadership.
• Fluent in German and English.
• You keep a cool head even in complicated situations.
• A keen sense for the different needs of our complex and demanding guests.
• Very good knowledge of MS Office, knowledge of Opera is an advantage
• a competent and authoritative appearance.
• Fancy a new challenge in one of the largest airport hotels in Europe.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement