Lobby Ambassador (m/f/d)

Be you.

Your key responsibilities include:

• You will welcome, accompany and look after our guests in the lobby and ensure that everything runs smoothly 
• You are the first point of contact for questions and concerns of our guests 
• You will process guest requests such as reservations, spa or cleaning services or special requests 
• You coordinate with other departments (housekeeping, technology, security, barkstand, etc.) to efficiently implement guest requests
• You will assist with check-ins, check-outs, room changes and the Elite Arrival Experience
• You operate the POS system, take orders and serve food and drinks in the lobby
• You will deliver packages, laundry, or other items directly to guest rooms
• You will help guests use technical devices such as printers, PCs or Wi-Fi
• You document and resolve guest complaints professionally and empathetically
• You pay attention to a well-groomed appearance of the lobby and ensure a welcoming atmosphere

Be able.

• You are a passionate host and keep a cool head even in stressful situations
• Ideally, you have some experience in guest service – career changers with a service mentality are also welcome
• You are fluent in German and English – any other language is a plus
• You are flexible, team-oriented and enjoy putting a smile on guests' faces
• You are confident in using digital tools and have a good technical understanding
• You enjoy working in a team, take on responsibility and contribute your own ideas

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement