Be you.
Two brands, one workplace full of event energy: At the Sheraton & Marriott Frankfurt Airport Hotel, we bring hundreds of events to life every year - from exclusive board meetings to large international conferences.
As Director of Banquet Operations (m/f/d), you lead end-to-end banquet & event operations across all function spaces- hands-on and on the floor, visible to guests and teams, and accountable for quality, guest satisfaction, and financial results. Ideal for a seasoned banquet professional ready for the next step in a high‑volume, international setting.
Your key responsibilities include:
Manage Banquet Operations
- Forecast and project departmental supply needs (e.g., china, glass, silver, buffet presentations, props)
- Apply relevant laws and regulations for events; ensure HACCP compliance
- Control banquet beverage costs using “Use” records; manage perpetual beverage inventory
- Ensure accurate customer billing and precise BEO execution
- Coordinate flawlessly throughout each event; attend pre-/post-con meetings
- Keep function spaces and back-of-house areas clean and maintained; ensure furniture & equipment care and inventories per corporate guidelines
Lead the Banquet Team
- Lead shifts and actively participate in service - visible, pace-setting leadership
- Run daily/weekly line-ups to review upcoming events and prevent service challenges
- Embed guest satisfaction in team meetings and drive continuous improvement
- Manage and develop a team of approx. 18 (incl. Banquet Reception / Meeting Concierge): goals, briefings & monthly meetings, coaching, and performance reviews
Drive Profitability
- Build lasting relationships with groups to drive repeat business and growth
- Plan staffing to forecast and service standards; manage controllable expenses (beverage, labour, equipment, externals); protect assets and report accurately and on time
Deliver Exceptional Service
- Anticipate guest needs and respond promptly; be the on-site host for planners and VIPs
- Resolve issues and complaints professionally with thorough follow-up; empower associates to deliver excellent service
- Raise service performance via SOP optimisation and continuous process improvement
Administrative Excellence
- Maintain daily reports and KPIs; standardise workflows and ensure consistent documentation
- Partner closely with Culinary, Stewarding, Engineering/AV, Housekeeping, Front Office and 3rd-party event partners; facilitate smooth cross-functional collaboration