Supervisor Guest Relation (m/f/d)

Be you.

At the Dual-Brand Hotel “Sheraton & Marriott Frankfurt Airport Hotel,” two premium brands unite to form one exceptional employer! Have you already discovered your passion for Guest Relations in all its facets? Then start your journey with us as a Supervisor Guest Relations (m/f/d). Two brands – endless possibilities!

Your key responsibilities include:

• Exemplary guest contact and professional appearance
• Excellent knowledge of Opera, GXP, GuestVoice, Marriott Global Source, MS Office, EMPOWER, and OneNote
• In-depth understanding of the loyalty program
• Communication and collaboration with all hotel departments
• Ensuring the highest level of guest satisfaction
• Supporting the implementation and development of strategies to improve guest satisfaction and hotel safety
• Assisting in the development of team members
• Acting as a mentor and role model in hospitality and guest service, with a strong focus during peak business hours
• Providing efficient, helpful, and courteous service to guests, arranging services and organizing guest requests
• Performing and reviewing administrative tasks
• Scheduling shifts in the absence of the manager
• Vacation planning in the absence of the manager

Be able.

• You’re eager to grow every day, learn new things, and be part of a supportive and ambitious team
• You’ve already gained experience in a similar position and/or have completed training in hotel management
• You have computer skills, ideally with experience using Opera
• You bring flexibility and commitment to your work
• You remain calm and composed, even in stressful situations
• Your communicative nature sets you apart, and you feel very comfortable in both German and English—any additional language is a plus

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement