Front Office Manager (m/f/d) Sheraton

Your key responsibilities include:

• As Front Office Manager – Sheraton Hotel, you lead the Front Office Team of the Sheraton Frankfurt Airport Hotel, including Bellstand, Guest Relations, Clubs, and the Guest Service Centre.
• You work closely with the Front Office Manager of the Marriott Frankfurt Airport Hotel.
• You take on operational leadership as well as administrative responsibilities.
• You are responsible for leading your team, conducting employee reviews, and delivering job‑specific training.
• You motivate your team every single day and ensure departmental goals are achieved.
• You act as the main point of contact for your team and handle duty rosters and vacation planning.
• Cross‑departmental projects.
• As an expert in your field, you know exactly what our guests need and do everything to make their stay as memorable as possible.
• You advise guests on all matters and concerns.
• You know how to handle guest complaints professionally and always find a solution — you understand how to turn negative impressions into positive memories.
• Additional responsibility: You oversee the Bellstand, Guest Relations, Clubs, and the Guest Service Centre, working closely with the Sheraton leadership team.

Be able.

• Completed training in the hotel industry and several years of professional experience in a leading position in the front office.
• Proven experience in team leadership.
• Fluent in German and English.
• You keep a cool head even in complicated situations.
• A keen sense for the different needs of our complex and demanding guests.
• Very good knowledge of MS Office, knowledge of Opera is an advantage
• a competent and authoritative appearance.
• Fancy a new challenge in one of the largest airport hotels in Europe.

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement